In Summer 2011, Voxpilot acquired the DB Scape suite of Voice Application Management Software. Headquartered in Waterloo, Belgium, DB Scape, DB Scape, the leader in customer interaction management software, provides companies with tools that enable rapid deployment of voice portals whose contents, development and service quality is controlled by users.
DB Scape suite of products include :
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VocaBase - Software tool to design and operate VoiceXML-based IVR applications such as contact center call attendance and selfcare customer relationship interactions,
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VocaPacks - Software suite of shrink-wrapped speech-enabled business applications designed with VocaBase,
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VocaPortal - Managed services platform to operate VocaBase and VocaPacks applications on a OPEX business model,
This suite of software runs on standard VoiceXML platforms of the market and it is fully compliant with Voxpilot Open Media Platform.
It has been succesfully rolled-out in major European customers in the finance, retail, transport, telecom industries as well as public administration organizations, such as AXA, Dexia Bank, Santander Consuimer Finance, Cofidis, Coface, Atos Wordline, 3 Suisses, Leroy-Merlin, Telenet, Virgin Mobile, Infrabel, VDAB or ACOSS.
As a leading international player in the VoiceXML solutions market, Voxpilot will further continue the development and support this offering to provide existing and new customers and business partners with the appropriate software solutions and assistance services to deploy sucessful new generation voice portals.