Mobile Services Test Platform to simulate real mobile traffic models and perform value added test services.
Voxpilot announces its solution "IVR in the box" targeting small & medium capacity IVR market up to 480 ports.
SFR - Open Media Platform
| | Context SFR, the second Global Network operator in France, was building up various applications as IVR, IVVR, Virtual Call Center, Multichannel broadcast notification and other interactive telecom applications. Those applications had to be deployed for internal SFR use (e.g. InfoConso, Video Call Center) or for hosting services for large enterprises (e.g IVR applications with Extranet Web console for on-line IVR customisation). User media connection should be through ISUP or SIP networks. Deliverables Up to 8 000 media ports of Voxpilot OMP of have been deployed over 3 main platforms using each either Media server alone or both Call and Media Server. High performance: e.g. more than 50 millions of calls per month for one application. Value Proposition "SFR strongly appreciated the audio video support, the legacy and VoIP network full connectivity, the best of breed ASR and TTS compatibility, the seamless Call Center integration." Partner / Integrator
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ERICSSON - Open Media Platform
| | Context Ericsson, the leader in IN, NGN and IMS infrastructure was looking for an SRF unit in the building of their Mobile Centrex offer. The solution should be INAP/CS1+ compliant, fully scalable and future proof with SIP/VXML foundations. Deliverables Voxpilot delivered its OMP platform solution and partnered with Dialogic .for the E1 and SS7 (ISUP/INAP) boards. The Proof of Concept with 240 ports was fully successful and thousands of ports were then OMP deployed. Value Proposition
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MEGAFON - Open Media Platform
| | Context MegaFon is one of three major mobile networks in Russia,. In 2010 they launch the MultiFon service, a Rich Communication Suite offer for mobile PC users (voice, messaging, video, file sharing, SMS/MMS, presence). In 2011, they wished to add videoconferencing feature in this Multifon service suite. Deliverables VoxPilot delivered its OMP platform solution, providing a full set of powerful videoconferencing features with different layouts & output formats . The PoC has started with 120 conferencees and aims to be extended in operational phase to some thousands. Value Proposition
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MONACO TELECOM - Open Media Platform
| | Context Monaco Telecom is the global telephony operator of the Principauté de Monaco sharing holders with Cable & Wireless Group. Monaco Telecom currently manage 15000 broadband users, 10000 TV users, 26000 Mobile users and 34000 fixed telephony users. Deliverables VoxPilot delivered its VoiceXML Media Server solution to provide several IVR customer care selfservices. The solution also includes the Voxpilot Call Server connected to the legacy SS7 core network. The solution has been designed to smoothly migrate to IMS. Value Proposition
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AXA - VocaBase
| Context AXA is the #2 Worldwide insurance company with 170,000 Employees and 94 B revenue. AXA was looking for call steering and self-service application available remotely for a hosted production environment. Deliverables In Belgium Vocabase service Creation tool has been installed with Nortel Periphonics legacy IVR and with GVP for Direct Assurance in France. Value Proposition
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COFIDIS - VocaBase
| | Context Cofidis is a leading consumption credit with 7 Million customers and is part of Cetelem group. Cofidis was revamping 120 ports of legacy Netcentrex IVR and implementing Self-care credit management transactions. Deliverables
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ATOS WORLDLINE - VocaBase
| | Context Atos WorldLine is a leading European end-to-end payment service provider with 700 M and is specialized in Bank card transactions. Atos Worldline implemented 35 self-service applications for cardholders, merchants and banks as part of the revamping of legacy IVR with in- sourced Genesys GVP and integrating Speech Engines from Nuance. Deliverables
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COFACE - VocaBase
| | Context Coface is the world #3 information & credit management for enterprise. Subsidiary of Natixis & Banque Populaire and adresses 85000 customers. Coface decided to in source its IVR platforms with self-care on line payment transaction integrated with ATOS SIPS back-end platform and call back requests. Deliverables
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DEXIA - VocaBase
| | Context DEXIA is the world leading bank for public sector and Belgium #4 Commercial bank. The security division wanted to implement a new security concept for the Open Branch.
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3 SUISSES - VocaBase
| | Context "3 Suisses" are Leading Home Shopping Supplier with 3.5 bn €, 25 brands in 14 countries. With 40 Million calls / year they wanted to automate and optimize Chouchoutel & Blantel customer care for:
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Leroy Merlin - VocaBase
| | Context N° 1 in France in retail distribution
Leroy Merlin wished to get the best-in class « Customers telephone assistance » with
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